Image Description for the Co-design Session #1 Wish Board

Surfing the Design group

Context: Street

Accessible pedestrian signals should be on crosswalks too
Lights activated as pedestrians cross the street
Colour code curb to clarify where people stand based on need
Feedback isn’t accessible: document need to be easy to understand and not too technical
More benches
Wider berths with raised bumps as well as designated priority? Area for people w/ disabilities and access needs

Context: The Park

Explore or improve “311” Feedback system for parks
- Things to incorporate: more volume, natural input mechanisms
Auto prioritization for feedbacks (receiving perspective)
Continuous update during feedback response process
Textual way-finding in parks (specific to wayfinding)
Give you a reward for # of problems you have reported that get fixed
Volunteer to help fix the problem (maybe engage student volunteer for credit)
Track stage of your feedback (both sides can see)
Information as public art
Park Ambassadors - student volunteers
Story telling beacons in parks for information on park amenities
Triage Feedback - present in same method

Context: Farmer’s Market

Privacy Options - Access to Services without relinquishing privacy - option to opt-out
Proactive vendors/quick response
Transparent data collection and most importantly non-tech human interaction for help
Accessible OMBUDSMAN when there is conflict or confusion - to mediate and identify solution with clear way to identify them (mediation)
Integrated, transparent communication system (from cleaners to emergency response) in Real-Time for live support
Transparent and accountable governance at all levels (cops, owner, government levels, who and how and responsive with action)
Food Governance at Market Level - labeling, and supply chain (transparent, coherent)
Accessible Rates to washroom - signage and includes when there are changes/construction
Better Accessibility Education - Beyond AODA (better public training)
Customized and specific, includes allergies for example
Transparent and posting on website - feedback, complaints, what complaints are, who they are from
Database on site with complaints, response, action
Legislation around transparent governance
Human interactions during emergencies rather than robots
Connected supply chain from vendor to consumer
Vendors and operators educated on food accessibility needs

Context: Shopping Mall

A visible way to see how the feedback is implemented
A place that learns from its usage and adapts to it
Having an entity/person responsible for the feedback. (Knowing who is responsible for certain spaces - architects, designers, owners, managers. Knowing where your feedback goes/lives. Humane/dignified wayfinding.)
Individualized feedback channel with different options, including: app, person, telephone, feedback box, text message, feedback board

Context: Hospital

Hospital Services Feedback
Education - In location of hospitals/clinics
Use of tech, multiple locations, languages
Intelligent systems
Transparent Information on who runs hospitals and who is making decisions
Overnight staff specialists - complex, chronic (autoimmune), surgery and pharmacy
Organizational structure of institutions and outsourced services (private/public)
Feedback/information on when ambulance should be called and how much it will cost
Better design and service of public transportation to hospitals
More reasonable and affordable parking in hospitals
Develop policies to encourage walk-in clinics to provide service during irregular hours (clear information that guides efficient process)
(Community support group)
Provide access for transportations in the hospital (useful easy to understand language)
Public education about emergency health care
Finger/eye scanning system to replace health cards
Education for emergency + volunteer room staff on how to properly communicate with people in crisis
Public Education about accessing healthcare - prior and on location